Terms and Conditions

OVERVIEW

This website is operated by ReloPain LTD (Company Number 15917345). References to "we," "us," and "our" pertain to relopain.co.uk. By using our website, including all information, tools, and services available here, you, the user, agree to abide by the terms, conditions, policies, and notices set forth.

By accessing our site or making a purchase, you enter into our “Service” and agree to comply with the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and conditions and policies referenced herein or available through hyperlinks. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before using our website. Accessing or using any part of the site means you accept these Terms of Service. If you do not agree to all terms, you may not use the website or services. If these Terms of Service are considered an offer, acceptance is limited to these Terms of Service.

Any new features or tools added to our store will also be governed by these Terms of Service. The latest version of the Terms of Service can be reviewed on this page. We reserve the right to modify or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page regularly for changes. Continued use of the site after changes are posted implies acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform enabling us to sell our products and services.

By purchasing items, you agree to these Terms of Service and our Refund Policy.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have consented to allow any minor dependents to use this site.

You agree not to use our products for any illegal

or unauthorized purposes, and not to violate any laws, including copyright laws, while using our Service. You must not transmit any harmful code, such as worms or viruses. Any breach of these Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted across various networks and adapted to meet the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without our express written permission.

The headings in this agreement are for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible for inaccuracies, errors, or omissions on our site. The information provided is for general purposes only and should not be solely relied upon for decision-making. You assume the risk of relying on site information.

Historical information on this site is for reference only and not current. We reserve the right to modify site content at any time, with no obligation to update information. It is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for any changes, price adjustments, suspensions, or discontinuations of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Some products or services may only be available online and may have limited quantities. Returns or exchanges are subject to our Return Policy.

We strive to accurately display product colors and images, but cannot guarantee your monitor's color accuracy. We reserve the right to limit sales, restrict quantities, or discontinue products at our discretion. Product descriptions and pricing may change without notice.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order placed with us. This may include orders from the same account, credit card, or billing and/or shipping address. We may attempt to notify you if we change or cancel an order. We also reserve the right to limit orders that appear to be from dealers, resellers, or distributors.

You agree to provide accurate, complete, and current purchase and account information. Promptly update your account details, including email addresses and credit card information, to ensure we can complete your transactions.

For details, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available” without any warranties. We are not liable for your use of such tools. Ensure you are familiar with and approve of the terms provided by the third-party provider(s).

New services or features offered through the site will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Service may include third-party materials or links to third-party websites. We are not responsible for the content, accuracy, or availability of these external sites and materials. We are not liable for any issues related to transactions with third-party sites. Review third-party policies and practices before engaging in transactions.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us submissions (e.g., contest entries or creative ideas) or unsolicited materials, you grant us the right to use, edit, and distribute such content without obligation or compensation. We are not required to keep any comments confidential or respond to them.

We may monitor or remove content deemed unlawful, offensive, or otherwise objectionable at our discretion. Ensure your comments do not violate any rights or contain harmful content. You are responsible for the accuracy and legality of your comments.

SECTION 10 - PERSONAL INFORMATION

Your personal information submitted through our store is governed by our Privacy Policy. View our Privacy Policy for details.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Our site may contain typographical errors or inaccuracies related to product details, pricing, promotions, and availability. We reserve the right to correct errors or update information without notice. We do not have an obligation to update information unless required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, to solicit unlawful acts, or to violate any laws or intellectual property rights. This includes harassment, submitting false information, spreading malware, collecting personal information, and interfering with security features. Violations may result in termination of your use of the Service.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted or error-free. The Service and all products are provided "as is" without warranties. We are not liable for any damages resulting from the use of the Service or products, including indirect or consequential damages. In jurisdictions where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless relopain.co.uk and its affiliates from any claims or demands arising from your breach of these Terms of Service or any violation of laws or third-party rights. This includes reasonable legal fees.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful or unenforceable, it will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

SECTION 16 - TERMINATION

The parties' obligations before termination will survive. These Terms of Service remain effective until terminated by you or us. You may terminate by stopping use of our Services. We may terminate if you fail to comply with these Terms or if we suspect non-compliance. You remain liable for amounts due up to the termination date.

SECTION 17 - ENTIRE AGREEMENT

Failure to enforce any right or provision does not constitute a waiver. These Terms of Service, along with any posted policies, constitute the entire agreement between you and us, superseding any prior agreements. Ambiguities will not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any agreements related to our Services are governed by the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the current Terms of Service on this page. We may update or change these Terms at our discretion. Your continued use of the site after changes indicates acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

For questions about the Terms of Service, please contact us at support@relopain.co.uk.