Ask us any questions
Here you'll find answers to our most frequently asked questions.
Don’t see your question listed? No worries! Send us a message and we'll respond quickly. For more in-depth advice, our health experts are ready to assist you. Feel free to ask anything!
FAQs
How long does shipping take?
At checkout, you can choose from two convenient shipping options, depending on how quickly you want your new massage device to arrive:
Expedited Shipping (Paid):
Choose this option if you can't wait to use your ReloPain product. Your package will arrive within 3-5 business days.
Standard Shipping (Free):
Perfect if you're not in a hurry. This option ensures your order is delivered within 7-10 business days.
Every order comes with a tracking number, so you'll always know exactly where your package is and when you can expect it. This way, you'll stay informed!
What is the return policy and what does the money-back guarantee entail?
At ReloPain, we take pride in the quality and effectiveness of our massage devices. That's why we offer a flexible return policy and a clear money-back guarantee.
Return Policy: You can return any product purchased from us within 90 days of receipt. However, we recommend using the product for at least 21 days, with a minimum of 15 minutes each day, so you can truly experience its benefits.
Money-Back Guarantee: If you are not satisfied after this 21-day period, we fully respect that. You can return your ReloPain product within those 90 days for free and receive a full refund of your purchase amount. We want your purchase with us to be completely risk-free.
Our customer service team is available 24/7 to answer any questions or assist with the return process. Feel free to contact us; we’re here to help!
Are there any risks and side effects?
Our massage devices are designed with your safety in mind and are safe to use if you carefully follow the instructions and warnings in the manual. We recommend consulting with your doctor before using the device, especially if you have certain medical conditions such as osteoporosis, heart disease, or other specific health issues.
Are all massage devices effective?
The effectiveness of massage devices can vary depending on the model and your personal needs. Our Pro Pulse Massager is specifically designed to be effective for a wide range of issues. We recommend using each device for at least 21 days, with a minimum of 15 minutes each day, so you can personally experience and assess how well it works for you.
We advise reading reviews and possibly consulting a specialist to find the best device for your situation.
What payment options are available?
At ReloPain, you can securely and conveniently pay via Debit Card, Credit Card, Apple Pay or Google Pay