Shipping
Shipping Policy
Order Processing:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
Shipping Methods:
UK Orders:
All orders are shipped from within the UK. We typically process and ship orders within 2 business days (Monday – Friday) using DPD, FedEx, or DHL. The estimated delivery time is 5-7 business days. International shipping may take a bit longer.
International Orders:
Where possible, international orders are shipped from within the destination country. For instance, orders placed in the USA are shipped domestically, so no customs duties apply. Orders to EU states are shipped from within the EU.
Shipping Status:
Once your order has shipped, you will receive a confirmation email with your tracking number. If you do not receive this email immediately, rest assured that we will deliver your items within the provided delivery timeframe.
We may also process shipments on weekends and holidays. If additional information is required to complete your order, we will contact you via email. You can check the status of your order [here](#).
Order Modifications:
Once your order is confirmed, changes or cancellations cannot be made. If you need to return an item, please refer to our returns procedure outlined upon receipt of the item.
Item Not Received:Â
If your order status shows as delivered but you have not received it, please contact the carrier to locate your package. If the issue persists, please email us for further assistance.
Customs and Duties:
Most orders should not be affected by customs duties. However, if you have any concerns, please contact us beforehand. Orders placed within the UK, USA, and EU are not subject to import duties as they are shipped from within the respective regions.
Customer Support:Â
For any inquiries or support, please contact us 24/7:
Phone: Â
Email: support@relopain.co.uk
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Feel free to make any adjustments if needed!
Order Processing:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
Shipping Methods:
UK Orders:
All orders are shipped from within the UK. We typically process and ship orders within 2 business days (Monday – Friday) using DPD, FedEx, or DHL. The estimated delivery time is 5-7 business days. International shipping may take a bit longer.
International Orders:
Where possible, international orders are shipped from within the destination country. For instance, orders placed in the USA are shipped domestically, so no customs duties apply. Orders to EU states are shipped from within the EU.
Shipping Status:
Once your order has shipped, you will receive a confirmation email with your tracking number. If you do not receive this email immediately, rest assured that we will deliver your items within the provided delivery timeframe.
We may also process shipments on weekends and holidays. If additional information is required to complete your order, we will contact you via email. You can check the status of your order [here](#).
Order Modifications:
Once your order is confirmed, changes or cancellations cannot be made. If you need to return an item, please refer to our returns procedure outlined upon receipt of the item.
Item Not Received:Â
If your order status shows as delivered but you have not received it, please contact the carrier to locate your package. If the issue persists, please email us for further assistance.
Customs and Duties:
Most orders should not be affected by customs duties. However, if you have any concerns, please contact us beforehand. Orders placed within the UK, USA, and EU are not subject to import duties as they are shipped from within the respective regions.
Customer Support:Â
For any inquiries or support, please contact us 24/7:
Phone: Â
Email: support@relopain.co.uk
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Feel free to make any adjustments if needed!