Privacy Policy
Privacy Policy
This Privacy Policy outlines how relopain.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that can uniquely identify an individual (including the information below). For details on what Personal Information we collect and why, see the information below.
Device Information
- **Examples of Personal Information collected:** Browser version, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.
- **Purpose of collection:** To accurately load the Site for you and to perform analytics on Site usage to optimize our Site.
- **Source of collection:** Automatically collected using cookies, log files, web beacons, tags, or pixels when you access our Site.
- **Disclosure for a business purpose:** Shared with our processor Shopify.
**Order Information**
- **Examples of Personal Information collected:** Name, billing address, shipping address, payment information (including credit card numbers, PayPal, email address, and phone number).
- **Purpose of collection:** To fulfill our contract with you, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services based on your preferences.
- **Source of collection:** Collected from you directly.
- **Disclosure for a business purpose:** Shared with our processor Shopify, PayPal.
#### Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you. For example:
- We use Shopify to power our online store. Learn more about Shopify’s use of your Personal Information here: [Shopify Privacy Policy](https://www.shopify.com/legal/privacy).
- We may share your Personal Information to comply with applicable laws, respond to lawful requests for information, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For example:
- We use Google Analytics to understand how our customers use the Site. Learn more about how Google uses your Personal Information here: [Google Privacy Policy](https://policies.google.com/privacy?hl=en). You can also opt out of Google Analytics here: [Google Analytics Opt-Out](https://tools.google.com/dlpage/gaoptout).
- We share information about your use of the Site, purchases, and interactions with our ads on other websites with our advertising partners. Some of this information is collected and shared directly, and some through cookies or similar technologies (subject to your consent, depending on your location).
For more information about targeted advertising, visit the Network Advertising Initiative’s educational page: [NAI Understanding Online Advertising](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).
You can opt out of targeted advertising by:
- **Facebook:** [Facebook Ad Settings](https://www.facebook.com/settings/?tab=ads)
- **Google:** [Google Ad Settings](https://www.google.com/settings/ads/anonymous)
Additionally, you can opt out of some services through the Digital Advertising Alliance’s opt-out portal: [Digital Advertising Alliance](http://optout.aboutads.info/).
Using Personal Information
We use your Personal Information to deliver our services, including: offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.
Lawful Basis
Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless you request its deletion. For more information on your right to erasure, see the ‘Your Rights’ section below.
Automated Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) that has legal effects or significantly affects you.
We do not engage in fully automated decision-making with significant legal or other effects using customer data. However, our processor Shopify uses limited automated decision-making to prevent fraud, which does not have a significant impact on you.
Services involving automated decision-making include:
- Temporary denylisting of IP addresses associated with repeated failed transactions, lasting a few hours.
- Temporary denylisting of credit cards associated with denylisted IP addresses, lasting a few days.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request correction, update, or deletion of your Personal Information. To exercise these rights, contact us using the information below.
Your Personal Information will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify’s GDPR Whitepaper: [Shopify GDPR Whitepaper](https://help.shopify.com/en/manual/your-account/privacy/GDPR).
Cookies
Cookies are small amounts of information downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media cookies, to enhance your browsing experience and analyze site usage.
**Cookies Necessary for Store Functionality**
| **Name** | **Function** |
|-------------------------|-----------------------------------------------|
| _ab | Admin access |
| _secure_session_id | Navigation through storefront |
| cart | Shopping cart |
| cart_sig | Checkout |
| cart_ts | Checkout |
| checkout_token | Checkout |
| secret | Checkout |
| secure_customer_sig | Customer login |
| storefront_digest | Customer login |
| _shopify_u | Update customer account information |
**Reporting and Analytics**
| **Name** | **Function** |
|-------------------------|-----------------------------------------------|
| _tracking_consent | Tracking preferences |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics |
| _shopify_s | Shopify analytics |
| _shopify_sa_p | Marketing & referral analytics |
| _shopify_sa_t | Marketing & referral analytics |
| _shopify_y | Shopify analytics |
| _y | Shopify analytics |
Cookies vary in duration: session cookies last until you stop browsing, while persistent cookies expire between 30 minutes and two years from when they are downloaded.
You can manage cookies through your browser’s settings. Removing or blocking cookies may affect your user experience and access to parts of our website. For more details on managing cookies, see your browser’s help file or visit [AllAboutCookies.org](www.allaboutcookies.org).
Blocking cookies may not prevent sharing information with third parties such as advertising partners. For opting out of certain uses of your information, refer to the “Behavioural Advertising” section above.
Do Not Track
We do not alter our data collection and usage practices in response to “Do Not Track” signals from your browser, due to the lack of consistent industry standards.
Changes
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, questions, or to make a complaint, please contact us through our [Contact Us](#) page.
**Last updated:** 27/06/2024
If you are unsatisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. Contact your local data protection authority, or our supervisory authority here: [ICO Complaint](https://ico.org.uk/make-a-complaint/).
---
Feel free to adjust any specifics as needed!
This Privacy Policy outlines how relopain.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that can uniquely identify an individual (including the information below). For details on what Personal Information we collect and why, see the information below.
Device Information
- **Examples of Personal Information collected:** Browser version, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.
- **Purpose of collection:** To accurately load the Site for you and to perform analytics on Site usage to optimize our Site.
- **Source of collection:** Automatically collected using cookies, log files, web beacons, tags, or pixels when you access our Site.
- **Disclosure for a business purpose:** Shared with our processor Shopify.
**Order Information**
- **Examples of Personal Information collected:** Name, billing address, shipping address, payment information (including credit card numbers, PayPal, email address, and phone number).
- **Purpose of collection:** To fulfill our contract with you, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services based on your preferences.
- **Source of collection:** Collected from you directly.
- **Disclosure for a business purpose:** Shared with our processor Shopify, PayPal.
#### Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you. For example:
- We use Shopify to power our online store. Learn more about Shopify’s use of your Personal Information here: [Shopify Privacy Policy](https://www.shopify.com/legal/privacy).
- We may share your Personal Information to comply with applicable laws, respond to lawful requests for information, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For example:
- We use Google Analytics to understand how our customers use the Site. Learn more about how Google uses your Personal Information here: [Google Privacy Policy](https://policies.google.com/privacy?hl=en). You can also opt out of Google Analytics here: [Google Analytics Opt-Out](https://tools.google.com/dlpage/gaoptout).
- We share information about your use of the Site, purchases, and interactions with our ads on other websites with our advertising partners. Some of this information is collected and shared directly, and some through cookies or similar technologies (subject to your consent, depending on your location).
For more information about targeted advertising, visit the Network Advertising Initiative’s educational page: [NAI Understanding Online Advertising](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).
You can opt out of targeted advertising by:
- **Facebook:** [Facebook Ad Settings](https://www.facebook.com/settings/?tab=ads)
- **Google:** [Google Ad Settings](https://www.google.com/settings/ads/anonymous)
Additionally, you can opt out of some services through the Digital Advertising Alliance’s opt-out portal: [Digital Advertising Alliance](http://optout.aboutads.info/).
Using Personal Information
We use your Personal Information to deliver our services, including: offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.
Lawful Basis
Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless you request its deletion. For more information on your right to erasure, see the ‘Your Rights’ section below.
Automated Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) that has legal effects or significantly affects you.
We do not engage in fully automated decision-making with significant legal or other effects using customer data. However, our processor Shopify uses limited automated decision-making to prevent fraud, which does not have a significant impact on you.
Services involving automated decision-making include:
- Temporary denylisting of IP addresses associated with repeated failed transactions, lasting a few hours.
- Temporary denylisting of credit cards associated with denylisted IP addresses, lasting a few days.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request correction, update, or deletion of your Personal Information. To exercise these rights, contact us using the information below.
Your Personal Information will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify’s GDPR Whitepaper: [Shopify GDPR Whitepaper](https://help.shopify.com/en/manual/your-account/privacy/GDPR).
Cookies
Cookies are small amounts of information downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media cookies, to enhance your browsing experience and analyze site usage.
**Cookies Necessary for Store Functionality**
| **Name** | **Function** |
|-------------------------|-----------------------------------------------|
| _ab | Admin access |
| _secure_session_id | Navigation through storefront |
| cart | Shopping cart |
| cart_sig | Checkout |
| cart_ts | Checkout |
| checkout_token | Checkout |
| secret | Checkout |
| secure_customer_sig | Customer login |
| storefront_digest | Customer login |
| _shopify_u | Update customer account information |
**Reporting and Analytics**
| **Name** | **Function** |
|-------------------------|-----------------------------------------------|
| _tracking_consent | Tracking preferences |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics |
| _shopify_s | Shopify analytics |
| _shopify_sa_p | Marketing & referral analytics |
| _shopify_sa_t | Marketing & referral analytics |
| _shopify_y | Shopify analytics |
| _y | Shopify analytics |
Cookies vary in duration: session cookies last until you stop browsing, while persistent cookies expire between 30 minutes and two years from when they are downloaded.
You can manage cookies through your browser’s settings. Removing or blocking cookies may affect your user experience and access to parts of our website. For more details on managing cookies, see your browser’s help file or visit [AllAboutCookies.org](www.allaboutcookies.org).
Blocking cookies may not prevent sharing information with third parties such as advertising partners. For opting out of certain uses of your information, refer to the “Behavioural Advertising” section above.
Do Not Track
We do not alter our data collection and usage practices in response to “Do Not Track” signals from your browser, due to the lack of consistent industry standards.
Changes
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, questions, or to make a complaint, please contact us through our [Contact Us](#) page.
**Last updated:** 27/06/2024
If you are unsatisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. Contact your local data protection authority, or our supervisory authority here: [ICO Complaint](https://ico.org.uk/make-a-complaint/).
---
Feel free to adjust any specifics as needed!